Privacy Policy

Mele Ceramics
Website: https://meleceramics.fr/, https://meleceramics.com/

Last updated: 24.09.2025

Introduction

Mele Ceramics (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our website https://meleceramics.fr/, https://meleceramics.com/ (“Website”), in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

What Data We Collect

When you use our Website, we may collect the following types of personal data:

Identity Data: name, surname.
Contact Data: email address, phone number, billing and shipping address.
Payment Data: details necessary for processing your orders (payment method, transaction details). We do not store or process your full payment card details; payments are handled securely by third-party payment processors.
Account Data: login credentials if you create an account on our Website.
Technical Data: IP address, browser type, device type, operating system, cookies, and usage data regarding how you interact with the Website.
Communication Data: information you provide when contacting us by email, through forms, or customer service.

How We Collect Your Data

We collect data in the following ways:

When you place an order on our Website.
When you create an account.
When you subscribe to our newsletter.
When you contact us by email or via contact forms.
Automatically, through cookies and similar technologies when you browse our Website.

How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders.
To manage payments and prevent fraud.
To provide customer support.
To send updates, promotional offers, and newsletters (only if you have opted in).
To maintain and improve the Website, including analytics and performance.
To comply with legal obligations.

Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

Contract: processing is necessary to fulfill your order or provide requested services.
Consent: for sending marketing emails and using cookies where required.
Legal obligation: to comply with tax, accounting, or other legal requirements.
Legitimate interests: to improve services, prevent fraud, and secure our Website.

How We Store Your Data

Your personal data is securely stored on servers located in the European Union. We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Sharing of Data

We may share your personal data with trusted third parties only when necessary:

Payment processors for completing your transactions.
Shipping providers for delivering your orders.
Service providers for hosting, IT, and analytics.
Legal authorities when required by law.

We do not sell or rent your personal data to third parties.

International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure it is protected with adequate safeguards in line with GDPR requirements (such as EU Standard Contractual Clauses).

Your Data Protection Rights

Under the GDPR, you have the following rights:

The right to access your personal data.
The right to rectification of inaccurate or incomplete data.
The right to erasure (“right to be forgotten”).
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time (for consent-based processing).

To exercise these rights, please contact us at: contact@meleceramics.fr.

Cookies

Our Website uses cookies and similar technologies to improve functionality and user experience. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

Security

We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a new “Last updated” date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Mele Ceramics
Email: contact@meleceramics.fr
Website: https://meleceramics.fr/