FAQs

Are your materials eco-friendly?

Yes, we prioritize natural, non-toxic glazes and sustainable packaging. All products are made in European and therefor under European law.

How do you reduce waste in your production?

Our artisans follow small-batch production to avoid overstock.

What type of ceramics do you use (stoneware, porcelain, etc.)?

We primarily use stoneware and porcelain, both known for their durability and timeless quality. Each material is selected based on the piece’s intended function — for example, stoneware for everyday dishes, and porcelain for finer, more delicate designs. Details are listed on each product page.

Where are your ceramics made?

All our products are produced in Europe, using traditional techniques and sustainable materials.

Are your ceramics dishwasher and microwave safe?

Most of our ceramics are dishwasher and microwave safe, unless otherwise specified on the product page. Please check individual product descriptions for care instructions.

Do you offer custom or personalized items?

Yes, we offer custom pieces on selected products. You can request personalization via our contact form. Please specify the producer you would like to work with.

Why do our products have longer delivery times?

Our products are custom-made to order, ensuring high quality and personalization. This process may result in longer delivery times compared to standard retail products.

What should I expect regarding delivery times for my order?

Due to the personalized nature of our products, please expect extended delivery times. We strive to deliver your custom items as quickly as possible while maintaining our high standards of quality.

Can I follow my order?

Yes, as soon as your order is shipped, you will receive a tracking link via email. We closely communicate each step of the process to keep you informed about the status of your order.

Do you ship outside Europe?

Currently, we only ship within Europe. This allows us to offer faster delivery times and reduce our environmental footprint.

How much is shipping?

Shipping is calculated at checkout based on your location and the weight of your order.

Do you offer express shipping?

No, as our producers might have production time we cannot offer this option at the moment.

At the heart of our offerings are the exceptional producers who craft each piece with dedication and passion. Here's what sets them apart:

• Small and Medium Enterprises (SMEs): Our producers are primarily small and medium-sized enterprises from across the European Union. These businesses are the backbone of local economies, bringing unique, high-quality products to the market.
• Artists and Craftsmen: Many of our producers are not just manufacturers; they are artists and craftsmen who take immense pride in their work. Their commitment to craftsmanship ensures that every product is not only functional but also a piece of art.
• Rich Heritage and Tradition: Each producer has a unique history, often spanning generations. This rich heritage is reflected in their craftsmanship, where traditional techniques are preserved and celebrated. By choosing their products, you are supporting a legacy of skill and artistry that has been honed over decades or more.
• Commitment to Quality: Our producers are driven by a commitment to quality. They use the finest materials and employ meticulous processes to ensure that every item meets the highest standards. This dedication to excellence is evident in the superior quality and durability of their products.
• Local and Sustainable: By sourcing from local SMEs and artists, we promote sustainability and reduce environmental impact. These producers often use locally-sourced materials and employ eco-friendly practices, contributing to a healthier planet.

When you choose our products, you are not just making a purchase; you are supporting a community of skilled artisans and craftsmen who pour their heart and soul into every creation.

What payment methods do you accept?

We accept a variety of payment methods to ensure a convenient checkout process. These include major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

Is my payment information secure?

Yes, your payment information is secure. We are equipped with advanced security features to protect your data. All transactions are encrypted and processed securely to ensure your information is safe.

Are there any additional fees for using certain payment methods?

We do not charge any additional fees for using specific payment methods. However, please note that your bank or payment provider might have their own fees or foreign transaction charges.

Can I change my payment method after I have placed an order?

Once an order is placed, the payment method cannot be changed directly through the website. If you need to change your payment method, please contact our customer service team as soon as possible for assistance.

How do I know if my payment has been successfully processed?

After completing your payment, you will receive an order confirmation email. This email serves as a receipt and confirmation that your payment has been successfully processed. If you do not receive this email, please check your spam folder or contact our support team.

Can I return an item if I change my mind?

Yes. You can return unused, undamaged items within 14 days of receiving them. Please see our [Returns Policy] for more info.

What if my item arrives broken or damaged?

We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We’ll replace it or issue a refund promptly.

How can I contact you?

You can reach us via our Contact Form, or email us directly at contact@meleceramics.fr. We aim to respond within 24–48 hours.

Do you have a physical store?

Currently, we operate 100% online, but we do participate in seasonal pop-up events across Europe. Sign up to our newsletter to stay informed.

Do you offer special deals for professionals?

Yes, we provide special offers for professionals. Whether you are in the hospitality industry, a restaurant, a café, or another type of business, we have options that can suit your requirements.

How can I find out about the offers available for my business?

You can explore the general offers listed on our website. However, for a more personalized offer that fits the specific needs of your business, we recommend contacting us directly.

Can I get a personalized offer for my hotel/restaurant/café?

Absolutely! If you are a hotel, restaurant, café, or any other type of business, you can reach out to us through our contact form. Provide us with some details about your business and your needs, and we will create a personalized offer just for you.